TAD PGS: What We Do and How We Use Your Information

As a human resources service provider, we collect and use information about you to deliver our services effectively. This candidate privacy information statement aims to be transparent about how we handle your personal data.

At TAD PGS, we believe that strong customer relationships are built on effective communication, trust, and understanding of our products and services. To achieve this, we look for candidates who possess certain skills and qualities. These include:

* Managing a fair workload, prioritizing tasks, and developing good work procedures

* Seeking feedback, being proactive learners, and keeping knowledge up-to-date

* Prioritizing well, showing energy, and meeting deadlines

* Handling customer questions and complaints professionally and efficiently

As a candidate within our database, you will be expected to perform various tasks, including:

* Managing user profiles and accounts

* Escalating unresolved customer issues to the Contact Team Leader or Manager when necessary

* Maintaining working knowledge of company products, services, rates, and processes

* Communicating professionally during all customer interactions

You may also be required to complete assignments centered around billing, system maintenance, and account auditing. These tasks may include technical or logistics requests.

As part of our service, we use business systems to track and resolve customer issues in a timely manner. We also provide follow-up to client issues to ensure contractual timeframes and guidelines are met.

In addition, you will be responsible for managing help desk cases effectively, monitoring phone lines, and directing customer inquiries to the appropriate teams or departments. You may also need to coordinate with Production Control for AOG parts orders and process customer requests for assignment to applicable subject matter experts.

As a provider of aircraft on-ground (AOG) coverage, we require candidates who can work efficiently and effectively in this area.

At TAD PGS, we are committed to maintaining high customer satisfaction standards through professional communication and timely resolution of customer issues. We believe that our services will be more effective with your help, and we look forward to working with you.

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